The Dirty Secret of IPTV

01/12/07 BY Jonathan Callcut

There’s a dirty little secret lurking inside just about every IPTV business in the world today:

Behind the slick marketing and the (more or less) pretty face, there’s invariably a back-end plagued by inefficiency, dependent on manual processes and held together with sticky tape.

The kinds of things we see routinely:

  • Licensing a movie two or three times because nobody knows what’s actually been bought.
  • Letting an expensive piece of content sit around unexploited while the licensing window ticks away.
  • Locking content to one specific delivery package, so it can’t be easily re-packaged, bundled or promoted in new ways.
  • Chasing quality nightmares like encoding for the wrong front-end application or setting incorrect in and out points.
The result of all this: it takes far too long to get raw content to market; the user experience suffers; and the ability to create new offers and seize new opportunities is severely limited.

This is emphatically NOT just about making life easier for the back-end team (though there’s nothing wrong with that). It’s about building a scalable business that actually makes money.

It shouldn’t come as a surprise that so many IPTV services suffer from these problems. We’re all pioneering a new medium here. Trying to anticipate the needs of a complex system that’s never been built before is a non-trivial matter.

But now, with experience, we know a lot about the things that can cripple an on-demand entertainment service.

If your back end is still not fit-for-purpose, it should bother you.

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